Privacy-policy

Who we are
Our website address is: https://baytwood.com
We operate as an online retail store under the name BaytWood, based in the United Arab Emirates.

Information We Collect
When you use our website, we may collect:

- Personal details you provide (such as name, email, phone, and delivery address) when placing an order or contacting us.
- Payment details when you complete a purchase (securely processed by trusted third-party payment providers).
- Technical information such as your IP address, browser type, and device information, used for site analytics and security.
- Any messages or inquiries you send to us via email or forms.

How We Use Your Information
We use the information we collect to:

- Process and deliver your orders.
- Communicate with you regarding your purchase, delivery, or inquiries.
- Improve our website, services, and customer experience.
- Send you marketing updates (only if you opt-in to our newsletter).

Cookies
Our website uses cookies to:

- Remember your cart and checkout details.
- Improve your browsing experience.
- Provide analytics to help us improve our site.

You can disable cookies in your browser settings, but some features (like the shopping cart) may not work correctly.

Sharing of Data
We do not sell or trade your personal data.

We only share data with trusted service providers necessary to operate our store (such as payment gateways, shipping partners, and IT service providers).

These providers are required to protect your information and only use it for the agreed purpose.

Data Storage and Security
Your data is stored securely within the UAE and/or with providers compliant with UAE and international data protection standards.

We take appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure.

How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Your Rights (Under UAE Law)
You have the right to:

- Request access to the personal data we hold about you.
- Ask us to correct or update inaccurate information.
- Request deletion of your personal data (where legally permitted).
- Withdraw consent to marketing at any time.

To exercise these rights, please contact us at contact@baytwood.com.

Data Retention
We keep your data only as long as needed to provide services, complete transactions, comply with legal requirements, or resolve disputes.

Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at: contact@baytwood.com